You are able to return your purchase to us at any point up to 14 working days starting the day after delivery. We are unable to refund your shipping if you have chosen any of our non-standard options. Return postage costs are at your expense.
To return your item/s please send details to firstname.lastname@example.org. Items that show signs of wear/user damage, will not be refunded under any circumstances. Return addess is below in Red.
Business to business sales are excluded from the DSR's (Distance selling regulations) and as such we do not accept returns on these orders. A business to business sales is where the goods are purchased to be used by a business or paid for by a business. Charities and schools are classed as a business.
Once your return has been received we will process your request within 7 days. We regret that items received without a Returns Request email being sent cannot be processed. Any such items received will be stored for 30 days, after which point they will be disposed of at our discretion. If you are unable to email us please call.
If you are only returning part of an order, and the new order value is below our free shipping threshold, you will be refunded the cost of the returned item minus our standard shipping charge of £3.95. Where your order qualifies for free shipping but you have chosen a paid shipping option, this will not be refunded.
Return postage costs are at your expense. For faulty items, please contact our warehouse on 01202-606493 to arrange a return or exchange (your choice). If a delivery attempt fails and your order is returned to us, and where you would like redelivery, you may be charged the original shipping fee again or the standard charge of £2.95. If you decide after a failed/refused delivery that you no longer need the goods, a handling fee of £3.95 may be deducted from your refund. We advise when returning items to us that you use a traceable postage method as items not received cannot be refunded. Return Address: FUN IDEAS LTD, UNIT A35 ARENA BUSINESS CENTRE, HOLYROOD CLOSE, POOLE, DORSET, BH17 7FJ.
All returns must be requested within 14 days after the day of receiving your order via writing or email. Any return request outside of these time scales will not be granted. Please return these products to us within 30 days of the date you requested a return. This does not affect your statutory rights. In line with the Distance Selling Regulations act (DSR) you are reminded to take reasonable care when returning your product and include all original packaging when returning your order. Products which have been worn, washed, altered, damaged, tarmpered with etc will not be eligible for a return.
You are free to try your costume on to establish size, look and feel. Where a costume includes accessories in a sealed bag, please do not open/use these until you have confirmed your item fits, is suitable and that you are going to keep your order as once the hygiene seals are broken we may not be able to process a return. Wigs, tights and underwear are non returnable, Please ensure you require these items prior to purchase.
Buying your costumes should be a happy and fun time; we do not impose any unfair terms and conditions or try to confuse you with a long returns policy. We believe that if you are unhappy in any way simply contact us and we will resolve any issue you may have. Happy Shopping!